1. Overview
Heritage Wood Revival ("we", "us", "our") operates the website located at heritagewoodrevival.top (the "Site") and provides furniture and parquet restoration services from our workshop at 2284 Old Middlefield Way, Mountain View, CA 94043.
We respect your privacy and are committed to protecting the personal information you provide to us. This policy describes the categories of information we collect, the purposes for which we collect it, the circumstances under which we may share it, and the rights you have with respect to it.
By using the Site or by submitting information to us through it, you agree to the practices described in this policy. If you do not agree, please do not use the Site.
2. Information we collect
We collect information in the following ways:
Information you provide directly
- Contact details you submit through our booking, contact, and application forms — including first name, last name, email address, and phone number.
- Information about the piece or project you describe — including photographs, dimensions, provenance, and any notes you choose to provide.
- Correspondence you send to us by email, phone, or in person.
- Application information when you apply for a position — including CV, portfolio links, references, and any cover letter content.
Information collected automatically
- Technical information such as IP address, browser type, operating system, device type, and screen size.
- Usage information such as pages viewed, time on page, referring URL, and click-through patterns.
- Approximate geographic location derived from IP address (typically city or region level).
Information from third parties
We may receive information about you from referral partners (for example, if a designer or contractor recommends you), from insurance carriers in the course of a claim, and from public sources when we verify provenance or conduct due diligence on high-value pieces.
3. How we use your information
We use the information we collect for the following purposes:
- To respond to your enquiries, schedule consultations, and prepare written proposals.
- To perform restoration work under a commission and to communicate with you about that work.
- To process payments, issue receipts, and maintain accounting records.
- To coordinate with insurance carriers, adjusters, and contractors when you have asked us to.
- To evaluate job applications and communicate with candidates.
- To send occasional workshop updates, if you have opted in to receive them. You can opt out at any time by replying to any email or by contacting us directly.
- To improve the Site, understand which pages are useful, and diagnose technical issues.
- To comply with legal, tax, and regulatory obligations.
We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects.
4. When we share your information
We share information only in the limited circumstances described below:
- Service providers. We use third-party services for website hosting, email delivery, payment processing, and analytics. These providers process information on our behalf and are bound by contractual confidentiality obligations.
- Insurance carriers. If your commission is part of an insurance claim, we share documentation and correspondence with your carrier or their appointed adjuster at your request.
- Trusted partners. For certain commissions — such as upholstery, transport, or conservation — we may coordinate with a partner with your knowledge and consent.
- Legal compliance. We may disclose information when required by law, subpoena, or court order, or when necessary to protect the rights, property, or safety of our business, our clients, or the public.
- Business transfer. If the workshop is ever sold or transferred, client records may be part of the assets transferred. In that event, the new owner would be bound by this policy.
5. Cookies & tracking
We use a small number of cookies and similar technologies to keep the Site working properly and to understand how visitors use it. Full details are on our Cookie Policy.
We do not use cookies for cross-site behavioural advertising. We do not sell the data collected through cookies to third parties.
You can control cookies through your browser settings, and you can decline non-essential cookies through the banner shown on your first visit.
6. How long we keep information
We keep information only as long as we need it for the purposes described above, or as required by law:
- Commission records (contact details, condition reports, proposals, invoices) — seven years, to satisfy tax and warranty obligations.
- Website enquiry forms that do not result in a commission — up to 24 months, after which they are deleted.
- Job applications — 24 months, unless you ask us to keep them on file for longer.
- Analytics data — aggregated and anonymised after 26 months.
7. Your rights
Depending on where you live, you may have some or all of the following rights:
- Access. You may request a copy of the personal information we hold about you.
- Correction. You may ask us to correct information that is inaccurate or incomplete.
- Deletion. You may ask us to delete information, subject to our legal and contractual retention obligations.
- Opt-out. You may ask us to stop sending marketing communications at any time.
- Portability. You may ask us to provide your information in a structured, machine-readable format.
- Non-discrimination. We will not discriminate against you for exercising any of these rights.
California residents have specific rights under the CCPA / CPRA, including the right to know what categories of personal information we collect and the right to opt out of the sale of personal information (we do not sell personal information). To exercise any right, contact us at [email protected]. We will respond within 45 days.
8. Children
The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
9. Security
We use commercially reasonable safeguards to protect the information you provide, including encryption in transit (HTTPS), access controls on internal systems, and periodic review of our data handling practices. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
If you have reason to believe your interaction with us is no longer secure, please contact us immediately at [email protected].
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. If we make material changes, we will post a notice on the Site for at least 30 days. Continued use of the Site after a change constitutes acceptance of the updated policy.